ReturnNow

Welcome to PRH Distribution return booking system

Please note that this system is to book your returns freight for any no fault return, or any return scheme customer, and must have a valid RA number to use this service.

If you would like to join the PRH Distribution Return Scheme please contact our Customer Service team on 1800 33 88 36 and they will run you through the process.

PRH Distribution maximum weight per carton is 16kg. Failure to comply with this could result in your freight being sent back.

ReturnNow

PRH Distribution Return Bookings

Important: Please ensure all parcels are packed and ready before proceeding.

Please enter the following details and click 'Submit' to start

Account No

Please enter your Customer Account Number.

RA Reference No

Please enter your RA Reference No.

Collection Details

Please ensure your collection details are correct.

No-fault Return

Store Name

Please check the field Store Name has been filled.

Address 3

State

Please check the field State has been filled.

Address 1

Please check the field Address 1 has been filled.

Suburb

Please check the field Suburb has been filled.

Phone Number

Please check the field Phone Number has been filled.

Address 2

Postcode

Please check the field Postcode has been filled.

Please check the field Email has been filled and is valid.

I can confirm my pickup details are correct.

Return Details

Package Type

Please check the field Pallet Requirements has been filled

No of Items

Please check the field No of Items has been filled and the number should be between 0 and 999

Total Weight(kg)

Please check the field Total Weight(kg) has been filled and the number should be between 0 and 9999.9

Special Instructions

Pick Up Date

Please check the field Pick Up Date has been filled and not weekend/public holidays

Pickups to occur between 9am and 5pm

Please allow an additional working day for public holidays

Freight Cost Details

Freight Cost - $

Label Cost - $

Total Cost - $

This amount will be taken off your RA credit .

Please check the following details to submit.

Your consignment has been created and the details will be emailed to you at

Your return authorisation (RA) number is

If you have any enquires in the meantime please log into the customer portal or contact our Customer Service team on 1800 33 88 36

Service details: - StarTrack Road Express

Special Instructions: -

Labels: - Your labels will be emailed shortly StarTrack driver to bring your labels

Total Freight Cost: - $

Collection Details:

Delivery Details:

PRH Distribution

Returns Department

30 Centre Road

Scoresby 3179

Vic

Reference Number	Package Type	Quantity	Weight (kg)

Please ensure that an address label is attached to each of your parcels.

If you choose to print your labels you will also be sent a manifest, which you will need

to print and hand over to the driver.

If you choose for StarTrack to print your labels, then they will bring out the manifest

as well.

Please ensure you have entered the correct number of packages.

Failure to do so will result in a futile pickup and may result in additional charges.

Thank you for using the UBD booking system.